Instead, as confirmed by a Southwest spokesperson, you can get a LUV Voucher in lieu of travel funds. Related: Southwest’s groundbreaking feature will allow you to convert vouchers into Rapid Rewards points So, while you may think you're stuck with travel funds when Southwest cancels a flight that was purchased with a gift card, that's actually not the case! Due to this security concern, it is not our policy to reissue gift card funds back to the original gift card." See privacy policy.Īs a Southwest spokesperson explained: "Unlike credit card payments, Southwest gift card refunds provide a unique challenge as many Customers do not keep the original card once it’s been redeemed. The Points Guy will not share or sell your email. I would like to subscribe to The Points Guy newsletters and special email promotions. That takes away a lot of flexibility, since gift cards can be used to purchase travel for anyone. Turns out, your friend will be the one with the future travel credit. So, say you booked a flight for your friend using your gift card that ultimately gets canceled. These readers were upset to learn that travel funds are a lot more restrictive than the original gift card.įor more travel tips and news, sign up for our daily newsletter!įor one, travel funds must be used by the originally-ticketed passenger. Well, with Southwest, many readers were offered travel funds instead of getting their money back to a gift card. But, what happens if you paid for your flight with a gift card?
This is based on the Department of Transportation policy stating that airlines need to refund you when involuntarily canceling a flight.įor canceled flights booked with credit cards (here are our top recommended airline cards), you'll typically get your money back as a statement credit. By now, every TPG reader should know that you are entitled to a refund for your canceled flight - even if the airline says you aren’t.
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